Boarding Frequently Asked Questions
You’ve Got Questions. We’ve Got Answers.
What vaccines do you require?
We require your dog to be up to date on their Rabies, Distemper, and Bordetella (kennel cough) vaccines. Proof of vaccines can be emailed to us at k9funtown@gmail.com or a copy can be brought in at time of drop off. We do not accept tags as proof of vaccines, and we do not accept self-administered vaccines.
If your dog has not had the Bordetella vaccine before it is strongly recommended that they get it at least 2 weeks before they visit us.
*The Bordetella vaccine does not cover every strain of the virus and there is still a possibility they can get the virus whether they have been vaccinated or not.
We also strongly recommend every dog has a fecal test done at least once a year.
Do I need to make a reservation to board my dog?
Absolutely! We ask that you schedule for boarding as far in advance as you can. We tend to fill up quickly on weekends, holidays, and vacation weeks!
What do I need to bring for my dog's boarding stay?
We require you to bring your dog's own food for their stay. This helps reduce the chances of digestive upset. It is always a good idea to pack extra incase their stay needs to be extended. If your dog runs out of food during their stay we will buy them food at the owner's expense.
You can also bring treats, toys, or blankets for your pups as well. We ask that you please don't bring in beds from home. Sometimes dogs that don't usually chew their beds up at home may while they are boarding. It is also difficult for us to fit them in our washing machine if they have an accident on it. Any items that you bring in are at your own risk, K9 Fun Town will not be held responsible for lost or damaged items.
We provide bowls for your dog while they are here, but if your dog eats out of a slow feeder bowl, you can bring that in. Please do not bring any glass or ceramic containers or bowls.
My pet has a special diet, can their needs be accommodated?
Absolutely! We have a refrigerator and freezer to store food in. Any homemade or raw diets should be premeasured and packaged per meal.
My dog gets medication, do you administer medication? Is there an extra charge for that?
We administer any medications that your dog may need at no additional cost. We ask that you bring the dogs medications in their original packages with clear instructions on how to give them. It is always a good idea to pack extra incase their stay needs to be extended.
Unfortunately, we do not administer injections and are unable to take diabetic dogs.
What additional services do you offer while my dog is boarding?
We offer these additional services to make your pups stay more enjoyable while they are here!
One-on-one playtime: If your dog does not get along with other dogs, but you would still like them to get out to run around and play you can purchase one-on-one playtime where they will get to spend time in their own play yard with a staff member where they can play fetch, frisbee, splash around in the pool, play tug, dig, whatever their heart desires!
Group playtime: Does your dog love to play with other dogs? We will introduce your dog to our daycare group where they can make friends and play all day!
Trail walks: We will take your dog for a 25-minute or 15-minute walk on one of our beautiful, wooded trails, where they can sniff to their hearts content!
Training: We will work on any specific training that you request. The training session will be broken up into short sessions throughout the day. At pick up you will receive write up on how your dog did with each command, written step by step instructions on how to continue to teach the behaviors at home, and a demonstration on how to work on the behaviors at home. In order to see the results that you want you need to continue to work on the behaviors at home.
Bedtime Kong: We will provide your dog with a special bedtime Kong to help your dog get relaxed and settled in to get a good night's sleep. Fillings vary monthly, but may include peanut butter, applesauce, yogurt, pumpkin. And include a calming treat infused with lavender and lemon balm. If you would like to add this option, please let us know if your dog has any dietary restrictions.
We also offer these grooming services:
Bath and Brushout: Includs bath, blow dry, brush out/de-shed, nail trim, and ear cleaning. Remember, even for just a bath, the coat needs to be fully brushed out. If our groomers feel that the coat is too matted for detangling, you will be informed.
Full Grooming: Includes bath, blow dry, brush out, haircut, nail trim, and ear cleaning.
Nail Trim or Grind
Anal Gland Expression
Brush Out: If our groomers feel that the coat is too matted for detangling, you will be informed.
Ear Cleaning
Paw Trim
Face Trim
Sanitary Trim
Nail Painting
Any grooming services should be booked ahead of time to ensure availability, we cannot guarantee last minute availability.
How can I check in on my dog during their stay?
Feel free to give us a call, send an email, message us on Facebook, or check our Facebook for pictures of your pup. Picture updates are available upon request!
My dog has been coughing, having diarrhea, or vomiting. Or have recently had an injury or surgery. Can my dog still come for boarding?
No. If your dog is showing any signs of any illness or injury, it is best to wait a couple weeks after symptoms have resolved, or they have been cleared by a vet before bringing them in for boarding. Illness can spread quickly among groups of dogs. If we notice your dog showing any signs of illness, we will call you and have you pick up your dog immediately. If your dog has recently had surgery or an injury it is best to wait until they are fully healed before boarding them.
What is your policy on fleas and internal parasites?
If your dog is found to have fleas or any kind of internal parasites during their stay, they will be separated from the other dogs, we will give them a flea bath at the owner's expense, you will be charged a facility cleaning fee and you will be asked to pick up your pet immediately. They will not be allowed back until they are flea or parasite free.
What is your cancelation policy?
While we understand things happen, we do require cancellations to be made 48 hours prior to your reservation start date. For Holiday's and vacation dates we require 5 days' notice prior to your reservation start date. If you fail to cancel within this timeframe and we are unable to fill your spot you may be charged a fee before you are able to book your next reservation. If you "No Show" you will be charged full price for your missed reservation and the fee will need to be paid before you are able to book another reservation.